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Frequently Asked Questions

Design TLC support is available from 9am-5pm EST, but we are also often checking outside of those hours.

Please email [email protected] for any website requests or edits. If you have an urgent need, put the word "Urgent" in the subject line and we will respond ASAP.

Please note in the Website Instructions in your Dashboard, there is a link to your website hosting company. You own your hosting account, so you can also reach out to your host if your website is down or there is an issue with the server.

Haha! We get this question a lot and we take pride in providing extra TLC to all of our clients!

We offer tiered plans for support. You can view these plans and see what is included in each one here.

Contact Tara at [email protected]